Frequently Asked Questions
Browse through our 20 most common customer inquiries covering orders, Cash on Delivery, delivery schedules, and returns.
1. What is TanTap’s Cash on Delivery policy?
TanTap offers a convenient Cash on Delivery (COD) option, allowing you to pay for your order in cash when receiving it from the delivery agent or when picking it up at the designated store counter.
2. Can I change my payment method after confirming the order?
Yes, in some cases the payment method can be changed. Please contact our customer support team via phone or email to confirm the change and assist you with the necessary adjustments.
3. Are there any extra charges for Cash on Delivery?
No, there are no additional fees for paying in cash upon delivery. We are committed to providing a simple and convenient shopping experience for all our customers.
4. Can I inspect my order before making the payment?
Yes, we encourage you to inspect your order before payment. Please make sure all items are intact and free from defects before completing the payment to the delivery agent or store representative.
5. What is the cancellation process after receiving an order?
Orders can be cancelled after delivery in accordance with our return and refund policy, as outlined in the “Terms of Use” section on our website. Please review the conditions carefully before submitting a cancellation request.
6. In which areas is Cash on Delivery available?
Cash on Delivery is available in all regions covered by our delivery services across Tanzania.
7. Can I choose a specific time for order collection when using Click & Collect?
Yes, you can choose a preferred time slot for collecting your order. Our delivery team will contact you to confirm a final collection time that suits your availability.
8. Can I pay a portion of the amount in advance when using Cash on Delivery?
No, partial prepayment is not possible with Cash on Delivery. The full amount must be paid in cash upon receiving your order.
9. Can I use discount coupons with Cash on Delivery?
Yes, you can apply any valid promotional coupons at checkout when shopping at our store, even when using Cash on Delivery.
10. Can I redeem loyalty points with Cash on Delivery?
Yes, you can redeem loyalty points accumulated from previous purchases to get discounts when using Cash on Delivery.
11. What currencies are accepted for Cash on Delivery?
Only the local currency is accepted for Cash on Delivery payments.
12. Can I pay more than the order total when using COD?
No, you must pay the exact amount corresponding to your order total.
13. Can I use a credit card for Cash on Delivery?
No, credit cards cannot be used directly on the website for COD. However, you may use a credit card at the delivery point if a POS (Point of Sale) payment option is available.
14. What should I do if I don’t have enough cash when collecting my order?
If you do not have the full amount at the time of delivery, please contact the delivery agent or our Customer Support Team to reschedule the collection.
15. Can I pay by bank transfer when using Cash on Delivery?
No, bank transfers are not accepted as a payment method for orders placed with Cash on Delivery.
16. Can I use Cash on Delivery for all orders?
Yes, Cash on Delivery is available for all orders delivered to your address.
17. What should I do if I encounter an issue during the delivery or payment process?
If you face any issues or have questions during the payment process, please contact our Customer Support Team immediately via phone or email.
18. What is the exchange policy for items paid via Cash on Delivery?
Items can be exchanged in accordance with our return and refund terms as outlined in the “Terms of Use” section. Contact our Customer Support Team for more information about the exchange process.
19. What is the return procedure for items purchased via Cash on Delivery?
Items can be returned in line with our return and refund policy described in the “Terms of Use” section. Please contact Customer Support for further details on how to initiate a return.
20. Can I delay the payment for a Cash on Delivery order?
Payment itself cannot be postponed. However, you may contact our delivery team to reschedule the collection at a more convenient time.
Still Have Questions?
Our dedicated support team is available 24/7 to provide fast, reliable answers to all your shopping inquiries.